In addition to having the ability to now change your own password online, as a full administrator you can also update other Quartix users set up on your account should they have forgotten or misplaced their details. Alternatively, you could also change another users password to prevent access due to them leaving the company.

How do you know if you have full administration access?
If you have full administration access to Quartix you will not only be able to see the additional option in your menu (Configuration) but you will also be able to view and access all vehicles and groups under your account.


How to reset another users password
Once logged in with your administration access select Configuration > Users After you have clicked on the 'Users' option you will be presented with a list of all users currently set up under your account'.

Selecting a user for update
You can identify the user you want to edit by scrolling through your list or running a search using the search box located toward the top right of the page.

Once you have located the user you wish to edit click on either the id number or the username which pop up additional icon options, shown below.

To edit your selected user click on the pencil icon which will bring up an online form related to that user and list all areas which can be edited.

To change the password scroll down to the 'Password' section of this form as shown below.

You will see you have several options relating to that users password.

  • Must change password on next login - When selected, the user on his/her next login attempt will be prompted to change their own password

  • Don't change - As described

  • Set by email - When selected and the form saved a reset email containing a link will be generated to the recovery email address logged against this user

  • Set here - When selected, this extend additional options out as shown below

You may be prompted to enter the password you login into the system, if this is the case an additional field will show. Please note: This will need to be entered exactly as you were sent it as this field will be case sensitive and need to match 100% with the details we hold on our database.

In the 'New Password' field enter your new password. For further information on the password requirements click on question mark shown in the green circular icon.

The third and final option under this section is 'Confirm New Password' where you will need to confirm the new password you entered in the previous field.

Now all fields have been completed scroll to the bottom of the page and click on the 'Update' button, you will then be returned to your user list.

Note: Once any password has been changed the user will automatically be logged out of all devices within 30 minutes should they not logout in the meantime.


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How-To: Reset my own password

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